Get in touch with PinVideo
PinVideo is run by a small independent team, not a support department. Whether a pin will not download, you have found a bug, or you need a copyright notice actioned, your message is read by someone who can act on it.
Get in touch
Pick the address that matches what you need. It gets your message read faster and keeps copyright notices from being buried under support requests.
info@pinvideo.io
One address for everything. Put the topic in your subject line and it gets to the right place.
What to write about
A pin that will not download, a bug on the site, a feature idea, a privacy question, or a partnership. For copyright notices, read the DMCA policy first, notices without the pin URL cannot be actioned.
Response time
Within 2 business days. If nothing arrives, check your spam folder before writing again.
Who you are writing to
The team that builds and maintains PinVideo. More on the about page.
Send a message
Fill this in and we will reply by email.
Thanks, we have received it and will reply within 2 business days.
Before you write
Four answers that solve most of the messages we get.
A pin will not download
Check the pin is public first. Content on private boards and protected accounts cannot be reached by any downloader. If it is public and still fails, send us the link plus your device and browser.
Reporting a copyright issue
Email with “DMCA Notice” in the subject line, and include the full pin URL plus the details set out in the DMCA policy. Notices without a URL cannot be acted on.
Asking about 4K
Pinterest serves video at up to 1080p, so 1080p is the ceiling for every downloader, this one included. Nothing can return a higher resolution than the source.
We never ask for your password
PinVideo will never request your Pinterest login, and we will never email asking for account details. Any message claiming otherwise is not from us.